Refund policy
Effective Date: January 1, 2022
Welcome to VaseBloom.store. We are committed to ensuring every customer enjoys a pleasant shopping experience. We take pride in offering carefully selected decorative vases, ceramic home décor, glass vases, and floral accessories that meet high standards of quality and craftsmanship.
Your satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions, procedures, and options available to you.
By placing an order through VaseBloom.store, you agree to the terms outlined below.
1. Our Satisfaction Guarantee
We stand behind every product we offer.
If your purchase does not meet your expectations, you may request a return or refund within 30 calendar days after receiving your order.
Our goal is to make every return process straightforward, transparent, and hassle-free.
2. Free 30-Day Returns
We proudly offer:
- Free Returns Worldwide
- 30-Day Return Window
- No Restocking Fees
- Professional Customer Support
- Easy Return Process
Eligible customers will not be charged any return handling fees.
3. Return Eligibility
To qualify for a return, products should:
- Be returned within 30 days of delivery.
- Be unused or only lightly inspected.
- Be in their original condition whenever possible.
- Include original accessories and packaging if available.
- Not be intentionally damaged after delivery.
We understand that packaging may occasionally be opened for inspection. Opening the package alone does not affect your eligibility.
4. Items That Arrive Damaged
Although every order is carefully packaged, shipping accidents may occasionally occur.
If your item arrives:
- Broken
- Cracked
- Chipped
- Defective
- Incorrect
- Missing components
Please contact us within 7 days of delivery.
To speed up the resolution process, we recommend including:
- Your order number
- Photos of the item
- Photos of the shipping box
- Photos of the packaging
- A brief explanation of the issue
Depending on the situation, we may provide:
- A replacement
- A partial refund
- A full refund
5. Incorrect Orders
If you receive the wrong product, please notify us as soon as possible.
We will arrange an appropriate solution, which may include:
- Sending the correct product
- Providing a replacement
- Offering a full refund
- Supplying a prepaid return solution if necessary
There will be no additional cost to you if the mistake was ours.
6. Change of Mind
Changed your mind?
No problem.
You may return eligible items within our 30-day return period.
Once the returned item is received and inspected, we will process the appropriate refund.
7. Non-Returnable Items
For hygiene, safety, or product integrity reasons, certain items may not be eligible for return, including:
- Personalized products
- Custom-made items
- Gift cards
- Clearance items marked Final Sale
- Products intentionally damaged after delivery
If a product falls into one of these categories, it will be clearly indicated before purchase whenever applicable.
8. Return Procedure
Returning an item is simple.
Step 1
Email our customer support team:
Include:
- Full Name
- Order Number
- Email Address
- Reason for Return
Step 2
Our team will review your request and provide return instructions.
Step 3
Package the product securely.
Whenever possible, use the original packaging to minimize transit damage.
Step 4
Return the package following the instructions provided.
Step 5
Once received, our inspection team will verify the return.
Step 6
Approved refunds will be processed promptly.
9. Refund Processing
Refunds are issued using the original payment method whenever possible.
Processing generally includes:
- Return inspection
- Refund approval
- Banking/payment processing
Most refunds appear within 5–10 business days, depending on your payment provider.
10. Shipping Charges
At VaseBloom:
- Shipping is always FREE worldwide.
- Eligible returns are FREE.
- No hidden return handling fees.
- No restocking charges.
11. Exchanges
If you would like a different size, color, or style (where applicable), please contact us.
Subject to inventory availability, we will gladly help arrange an exchange.
12. Order Cancellation
Orders may be canceled before shipment.
If your order has not yet entered fulfillment, a full refund will be issued.
Once an order has shipped, it must follow the normal return procedure.
13. Lost Packages
If your package appears lost during transit, please contact us immediately.
Our team will investigate with the shipping carrier.
If the shipment is confirmed lost, we will provide an appropriate solution, including:
- Replacement shipment
- Full refund
14. Refused Deliveries
If a shipment is refused without prior communication, additional shipping or carrier fees may be deducted from the refund when applicable.
We encourage customers to contact us first so we can help resolve any delivery concerns.
15. Product Colors
Actual product colors may vary slightly due to:
- Screen settings
- Monitor calibration
- Lighting conditions
- Photography
Minor color differences do not constitute product defects.
16. Natural Materials
Many decorative products feature handcrafted finishes or natural materials.
Small variations in:
- Texture
- Glazing
- Surface finish
- Ceramic patterns
- Glass bubbles
- Handmade details
are considered normal characteristics rather than manufacturing defects.
17. Refund Exceptions
Refund requests may be declined in cases involving:
- Fraudulent activity
- Abuse of the return policy
- Intentional product damage
- Missing returned merchandise
- Excessive return behavior inconsistent with normal consumer use
Each situation is reviewed fairly and individually.
18. International Customers
We proudly serve customers worldwide.
Return eligibility and refund standards remain consistent regardless of destination.
Certain customs regulations may vary by country, but our customer service team will guide you through every step.
19. Customer Satisfaction
Customer satisfaction has been the heart of VaseBloom since 2022.
Our commitment extends beyond selling beautiful home décor—we strive to provide a reliable, enjoyable, and worry-free shopping experience from start to finish.
If any issue arises, we encourage you to contact us before leaving feedback. Our support specialists are dedicated to finding a fair and satisfactory solution.
20. Contact Us
For any questions regarding returns or refunds, please contact us:
VaseBloom.store
Email: support@VaseBloom.store
Phone: (905) 555-0117
Business Address:
3000 Rue Modugno
Saint-Laurent, QC H4R 1T5
Canada
Our customer support team is always happy to assist and will respond as quickly as possible to ensure your experience with VaseBloom is exceptional.